Step-by-Step Guides
Easy-to-follow guides to help you learn digital skills at your own pace. Written in plain English for complete beginners.
Learn Something New Today
Our guides walk you through common digital tasks one step at a time. Each guide is written in plain English with no jargon, so you can follow along at your own pace.
Whether you want to learn how to send an email, make a video call, or book a doctor’s appointment online, we have a guide to help. Every guide is completely free.
If you get stuck at any point, you can always call our friendly team or pop into one of our walk-in sessions for one-to-one support.
Need a Hand?
Our friendly team is here to help
Or visit a walk-in session for free one-to-one support
Find a Guide
Choose a topic to filter, or browse all our guides below.
How to Connect to Wi-Fi
Find and join a Wi-Fi network on your phone, tablet, or laptop in a few easy steps.
Read GuideSetting Up an Email Account
Create your first free email account so you can send and receive messages.
Read GuideMaking a Video Call
See and speak to loved ones face to face using a free video-call app.
Read GuideSpotting and Avoiding Online Scams
Recognise the warning signs of scams and keep your money and details safe.
Read GuideShopping Online Safely
Buy from online shops with confidence, and pay securely.
Read GuideBooking a GP Appointment Online
Request appointments and order repeat prescriptions from home using the NHS App.
Read GuideNo guides in this category yet
We are always adding new guides. Check back soon or try a different topic.
Every expert was once a beginner. Take it one step at a time and you will be amazed at what you can do.— Cambridge Online Team
Frequently Asked Questions
Are these guides suitable for complete beginners?
Absolutely. Every guide is written in plain English with no jargon. We explain each step clearly and assume no prior experience. If you can use this website, you can follow our guides.
Can I print the guides to read offline?
Yes! You can use your browser’s print function (usually found under the menu or by pressing Ctrl+P on a computer). We also have printable versions of some resources on our Downloads page.
How are guides different from the downloadable resources?
Our guides are detailed, step-by-step walkthroughs designed to be read on screen. The Downloads page has shorter reference sheets, flyers, and safety checklists that are ideal for printing. Both are free and designed for beginners.
Need More Help?
Our walk-in sessions offer free, one-to-one digital skills support at venues across Cambridge, Peterborough, and Cambridgeshire.