Get Help
Need a device, internet access, or help learning digital skills? We are here for you — and everything we do is completely free.
Getting Help Is Easy
You do not need to fill in any forms to attend a session. Just turn up.
Find a Session
Check the times and locations below and pick the one nearest to you. No appointment needed.
Drop In
Just walk in and say hello. Our volunteers will welcome you and find out how we can help.
Learn & Grow
Work at your own pace with one-to-one support. Come back as many times as you like — it is always free.
Where We Hold Sessions
Free, friendly walk-in support across Cambridgeshire & Peterborough. Choose your area to see venues, days, and times.
Cambridge
Free drop-in sessions at libraries, community centres, and cafés across Arbury, Mill Road, Romsey, and the city centre. No appointment needed.
View Cambridge venuesPeterborough
Walk-in digital support at PARCA, St John’s Centre, Compas, and Cross Keys throughout the week. Drop in or book a time.
View Peterborough venuesCambridgeshire
Sessions across Huntingdon, Ramsey, March, Chatteris and Whittlesey. See the location page for days, times, and which sessions are by appointment.
View Cambridgeshire venuesWhat We Can Help With
Whether you are just getting started or need specific support, we have you covered.
Digital Skills Training
Learn at your own pace with friendly, patient support. From switching on a device to using email and the internet.
- Browsing the internet safely
- Setting up and using email
- Accessing NHS, council, and benefit services online
- Video calling family and friends
Free Devices & Internet Data
If you don’t have a computer, tablet, or smartphone — or any way to get online — we may be able to provide a free refurbished device, a SIM with data, or guidance on affordable broadband.
- Refurbished laptops, tablets, and phones
- Free SIM cards with mobile data
- Securely wiped, set up, and ready to use
- Help finding social-tariff broadband
Wellbeing & Support
Technology can reduce isolation and improve wellbeing. We help you stay connected to the people and services that matter.
- One-to-one patient support
- Help with job applications and CVs
- Friendly community atmosphere
Need a Device?
Don’t own a computer, tablet, or smartphone? You may be eligible for a free refurbished device from Cambridge Online — expertly prepared by our partner Sustainable Tech 4 Good (ST4G).
See if you qualifyHave questions first? Check the FAQ or call 01223 800450.
I had never used a computer before coming to Cambridge Online. Now I can email my grandchildren, manage my doctor's appointments online, and I feel so much less isolated. They changed my life.
Frequently Asked Questions
Common questions about getting help from Cambridge Online.
Do I need to book or can I just turn up?
Most of our drop-in sessions are completely free and no booking is needed — just turn up and a friendly volunteer will help you. A handful of venues prefer you book in advance; check the relevant location page for details. If you’d prefer a specific time, you can call us on 01223 800450.
Is it really free?
Yes — everything we do is completely free. Cambridge Online is a registered charity dedicated to reducing digital exclusion, funded by grants and donations. We never charge for our support, devices, or data.
What if I’ve never used a computer before?
That’s exactly who we’re here for. You don’t need any prior experience — we’ll start wherever you are, work at your pace, and keep things jargon-free. Many of our learners arrive having never switched a device on.
Do I need to bring my own device?
If you have a laptop, tablet, or smartphone you’d like help with, please bring it along. If you don’t have a device, that’s fine too — we have computers available at our sessions, and you may also be eligible for a free refurbished device of your own.
Can someone come with me?
Of course. You’re welcome to bring a friend, family member, or carer to any session.
Have Questions?
Get in touch if you’d like to know more about how we can help you get online.