As part of its continual improvement programme, Cambridge Online is about to test an enhanced model which it hopes will dramatically increase the support it can offer to users.
From January, it will offer members of the public who visit its outreach centres across Fenland the option of a follow-up call(s). For example, the charity will be able to recap on the learning, answer further questions, send over useful guides, and supply relevant links to help candidates continue their digital journey.
The calls will be made by a Cambridge Online volunteer, and the information and data will be kept strictly confidential via its state of the art GDPR system.
Users can opt out at any time — once they have achieved their immediate goals, or when they feel that all their questions have been answered. They will also be encouraged to contact the charity again in the future if they need further advice or guidance.
Alba Bravo Gonzalez (Cambridge Online’s Operations Manager) commented: “We understand that the digital learning process can be time-consuming and worrying for many. By offering this new, enhanced level of support, we believe that individuals will be better able to advance their digital skills, and the impact and outcomes of our essential work will be magnified.”
If the trial is successful, the charity will look to extend this service across all its operations in Peterborough and Cambridgeshire.
About Cambridge Online
Cambridge Online helps over 2,000 individuals a year from across Cambridgeshire and Peterborough to access online services safely and confidently. Training and support is provided at over 20 community centres and public spaces, with live details readily available via its website. The charity’s services are free and open to all.
Cambridge Online (in partnership with Sustainable Tech 4 Good) also collects and refurbishes laptops, tablets and mobile phones for gifting to the public and needy individuals. Anyone wishing to apply for a device can visit its website page and make an application.