Privacy Policy

Last updated: 07/08/2025

Cambridge Online is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR).

What is Personal Data?

Personal data means any information that can identify you as a living individual—such as your name, address, phone number, or email address.

How We Collect Your Data

We may collect your personal information when you:

  • Apply for a job or volunteering opportunity
  • Make a donation
  • Use our services
  • Submit an enquiry
  • Give consent for others (e.g. support workers) to share your information with us

The information you give may include:

  • Contact details (e.g. name, address, phone, email)
  • Demographic information (e.g. age group, ethnicity)
  • Service use details (e.g. what support you received, when and where)
  • Employment or financial info (if requesting devices or data)
  • Emergency contact info (for volunteers or work experience)
  • Learning goals or any barriers to learning

We only collect what we need to provide our services or respond to your requests.

What We Do With Your Data

We use your data to:

  • Deliver our services to you
  • Contact you with relevant information
  • Process job or volunteer applications
  • Manage employment records
  • Maintain service quality and improve our work

We never share your personal data without your permission unless required by law.

Types of Information We Process

We may process information about:

  • Service users
  • Supporters (e.g. donors)
  • Volunteers, staff, and trustees
  • Special category data (e.g. health, ethnicity) with your consent or where legally allowed

Job Applicants and Staff

  • If you apply for a job, we use your data to manage recruitment.
  • Unsuccessful applicant data is kept for 6 months before being deleted.
  • If hired, your employment data is stored securely and kept only as long as necessary under our policies.

Security of Your Data

We use appropriate technical and organisational measures to keep your data safe from loss, misuse or unauthorised access.

Cookies and Website Use

We use a UK-based hosting provider, Krystal, to manage our websites. Some anonymous technical data (like IP address and browser type) is collected for analytics to help improve the site.

Cookies help our website function. There are two types:

  • Session cookies: Temporary and deleted when you leave the site
  • Persistent cookies: Save preferences like language settings

We do not store personal information in cookies unless you give us explicit permission.

Social Media

If you contact us via social media, we will respond to your message, but we will not store or use your details for other purposes.

Use of Photos, Videos and Testimonials

If you use our services, we may ask for your consent to use:

  • Photos or videos of you
  • Audio recordings
  • Quotes or case studies

We may use this content:

  • On our website or social media
  • In printed materials or presentations
  • In the press or on radio

You can opt in or out of any use. Consent typically lasts 5 years, but you can withdraw it anytime. We’ll stop future use and do our best to remove content already shared—though this may not always be possible for materials already published.

Your Rights Under GDPR

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (in certain cases)
  • Change how we contact you (email, phone, post, etc.)
  • Withdraw consent at any time

To exercise your rights, contact us by email or letter (details below).

Contact Us

If you have any questions or want to request or update your data:

Email: help@cambridgeonline.org.uk
Address: Cambridge Online, Allia Future business Centre, Kings Hedges Road, Cambridge, CB4 2HY.

For more information about your rights, visit the Information Commissioner’s Office (ICO):
https://ico.org.uk
Our ICO registration number is: Z732326X